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FAQ's

If you need any help, here you can find a list of FAQs. We try to ensure you the best possible purchasing experience.

DO YOU WANT TO CHANGE YOUR PERSONAL INFORMATION?

To change your personal information simply Log In to your THESHADESOFBLACK.COM User Account. You can view and edit all of your information by clicking on “Personal Data”.

DID YOU FORGET YOUR PASSWORD?

If you forgot your Password, click Log In at the top of the THESHADESOFBLACK.COM homepage, then click on "Forgot your password?" and enter your email address. You will soon receive an email with a temporary link where you can set your new Password.

DO YOU WANT TO PLACE AN ORDER WITHOUT CREATING A USER ACCOUNT?

You can always place your order as a Guest on THESHADESOFBLACK.COM, without creating a User Account. When you are ready to check out, you will be forwarded to the Log In page. You just need to choose the option "Proceed as a Guest” and enter your email. After entering shipping address, billing address and payment method, you will be asked to confirm your order.

AFTER COMPLETING AN ORDER, THE ITEM IS NO LONGER AVAILABLE. WHY?

We offer an exclusive range of designer products, which means that quantities for each item are very limited. Our website stock is constantly synchronized, but simultaneous orders of same items might occur and our stock information might be temporarily inaccurate.

CAN A SINGLE ORDER BE SHIPPED TO MORE THAN ONE ADDRESS?

THESHADESOFBLACK.COM can ship a single order only to one address. If you want to change your shipping address after placing your order, please ask for a change of address by contacting us at our email KASHISHSHARMA@REBARTER.COM. Please note that it is not possible to change address by switching to another country.

CAN I CANCEL MY ORDER?

If you want to cancel your order before the dispatchment, you need to contact our Customer Care by sending an email to KASHISHSHARMA@REBARTER.COM, with the object line “ORDER CANCELLATION - ORDER IDENTIFICATION NUMBER (…)”. If the order has already been dispatched, you will have to wait and then return it through your Personal Profile page.

WHICH PAYMENT METHODS ARE ACCEPTED ON THESHADESOFBLACK.COM?

Payment methods are the same for all countries. For more information please visit our Payment Method section.

IS IT SAFE TO USE MY CREDIT CARD ON THESHADESOFBLACK.COM?

The security of your data is our priority. This is why THESHADESOFBLACK.COM and our partners’ payment procedures use the most advanced coding methods available to protect each transaction.

WHEN WILL MY CREDIT CARD BE CHARGED?

The total amount of your order will be charged to your credit card as soon as you place your order on THESHADESOFBLACK.COM . If you cancel your order before the shipment, money will be returned to your credit card within 24/48h. Please note that you need to consider the time needed to the bank to process the request.

WHICH CURRENCY CAN I USE WHEN PURCHASING?

On THESHADESOFBLACK.COM our store currency is USD ($) which can be changed to a different currency.

IN CASE OF RETURNS, HOW DOES THE REFUND PROCESS WORK?

Refund timing can vary from 3 to 10 days. Please take into consideration the time needed for the bank to process the request. The refund will be returned to the same payment channel (Bank Account, Credit Card or PayPal) used to place the order. The clients can also choose to be refunded with a promo-code that can be used on the next purchase. You can select this option when filling the return form on THESHADESOFBLACK.COM 

HOW MUCH ARE SHIPPING COSTS?

Shipping methods and costs vary depending on the destination Country. You can preview the shipping fee in your cart after specifying your address before completing the order.

IS MY ORDER INSURED DURING TRANSPORTATION?

Your order is covered by the courier basic insurance, which does not cover the total amount of the order.

HOW DO I TRACK THE DELIVERY OF MY ORDER?

As soon as Delivery Partner picks up the parcels at our warehouse, the client will receive an e-mail with the order’s tracking number. It will be possible to track delivery status at any time by inserting the tracking number on the courier website.

DO YOU SHIP TO MY COUNTRY?

We ship to most countries. Please visit our Shipping Policy for more information. Please note that, due to the severe importing restrictions, shipping to Russia might experience delays in deliveries.

DO YOU DELIVER TO PO BOXES?

At the moment we do not deliver orders to PO Boxes due to courier restrictions.

CAN I RETURN MY ORDER?

THESHADESOFBLACK.COM accepts orders return within 10 days after delivery date. For more information please visit our Refund Policy page. 

CAN MY RETURNED ITEM NOT BE ACCEPTED?

THESHADESOFBLACK.COM reserves the right to refuse returned products without our Authenticity Card and original labels. Before accepting products, we recommend to carefully try on items without removing any labels. If returned products do not meet the same standards stated by our quality control before shipment, they will not be accepted.

IS IT POSSIBLE TO CHANGE THE PRODUCT THAT I PURCHASED?

Maybe, specify this request while opening the return request.